2010 EDUCAUSE Annual Conference

A big thank you to all of the participants in last week’s EDUCAUSE session.  More than 100 attended our session, “Reshaping Information Services for Students of the iGeneration: Evidence and Insights from the MISO Survey.”  The session provided an overview of how frequently students use our resources and services, how important they consider them, and how satisfied they are.  We also shared three “stories” that provided a deeper look into our students, seeing how some services will “cross over” each other in importance in the coming years, how class year differences between students are being amplified or even reversed by the larger trend toward direct access, and how service attributes – especially friendliness – inform overall student satisfaction with our services.

Slides from the presentation are now available.