Since 2005, the MISO Survey has provided actionable, comparable results that can be used by participating institutions to inform strategic decisions and ongoing service improvement. The MISO Survey sets itself apart from other IT and library surveys in three important ways.
A high-quality survey instrument
The MISO Survey instrument is carefully constructed, rigorously tested, and regularly evolving to meet the changing needs of IT and library organizations. The instrument now contains several items that measure areas including support services for faculty and undergraduate research, makerspaces, and the attractiveness of the library. In addition, MISO introduced two new significant changes in the 2016 survey cycle. First, the Survey now contains questions designed to measure the academic impact of library and IT services as reported by students and faculty. Second, a split sample methodology is now available to participating institutions. This provides a means for institutions to ask a broader array of questions without increasing the time required by individual respondents to take the survey.
Exceptionally strong response rates
The MISO Survey’s unique methodology delivers response rates that set the standard for IT and library surveys. Such strong response ensures that participating institutions receive solid data to inform decision-making. Most MISO Survey schools report response rates at or above 50% for faculty, undergraduates, and staff. No other comparable survey delivers such strong response rates for all three populations, and MISO’s student response rates are unparalleled.
Since the MISO Survey’s inception more than 203,000 respondents have participated. This number includes 46,500 faculty, 94,300 undergraduates, and 57,600 staff. The MISO Survey consistently delivers exceptional response rates that are much stronger than those of similar surveys in higher education. From 2011-2016, median national MISO Survey response rates were as follows:
- Faculty: 60.0%
- Undergraduates: 50.6%
- Staff: 52.5%
Highly comparable results that permit real analysis
MISO Survey results are distributed in a format that permits IT and library staff to quickly drill into a subset of the results, compare data between multiple peer institutions, create custom cohorts for deeper analysis, test for statistically significant differences between results, and conduct longitudinal analysis if a school has participated in the Survey more than once. This means that IT and library staff can assess service effectiveness without needing to rely on institutional researchers or others with advanced statistical skills.
Since 2005, the MISO Survey has been administered at 126 institutions and many of these institutions have administered the Survey multiple times. In 2016, fifty-six schools participated in the Survey. Many recent institutions are first time participants.