Complete Spam Preparations

Due Fall semester

When your school takes part in the MISO Survey, large numbers of campus community members receive e-mails inviting them to participate in the survey. Your e-mail system’s spam filters sometimes prevent the invitation and reminder e-mails from arriving; this interference greatly lowers your response rates.

To ensure strong response at your institution, please work with your system administrators so that your spam filter permits mail from the MISO Survey e-mail servers and its rate check feature is disabled for e-mails coming from the servers. Your server administrators will need to set up an SPF Record for the Qualtrics servers in order for the messages to look like they are coming from someone on your campus. This will permit the Qualtrics servers to send to your recipients while mimicking an email address from your campus. Here is the Qualtrics setting: VALUE (with quotes): “v=spf1 include:_spf.qualtrics.com ?all”. Information about this step is available on the Qualtrics website. The MISO Survey Team will confer with you and your system administrator in the fall to test  your spam preparations before the Survey is launched. Please contact us if your email administrators need more information than this.

The test messages have a few purposes, the most important of which is to insure that the hundreds of messages sent when we go live do not get caught in any spam filtering you might employ. The outgoing email servers use qemailserver.com as the domain. The email address of the sender is noreply@qemailserver.com. The outgoing mail is mail2.qualtrics.com but you should whitelist for any name in the domain. The IP range is 162.247.216.0/22. The headers of the test messages should contain everything else you might need to prepare your spam filtering tools. If your spam filtering software employs rate limits or anti-spoofing features, please remove them for these messages.

*Important Barracuda notification* – In the past we have experienced serious message delivery problems at schools using Barracuda. If you use Barracuda as a spam filtering device it is important to significantly increase the number of connections per minute permitted.

For additional details, please contact the MISO Survey Specialist.

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