Questions/Requests from survey respondents

Throughout the Survey administration period

You will likely receive many responses to messages sent to your community members. Please respond promptly. Personal communication can help improve response rates..

Common reply types and how to handle them:

• Opt-out / “No more messages”
  A community member may ask not to receive any further survey messages. Each email that includes a survey link also includes an opt-out link at the bottom of the message wrapped around a period. When you receive an opt-out request, open the email, scroll to the bottom, and click the opt-out link.
  
  If the request was sent outside of a survey email (i.e., not in reply to a survey message), contact the MISO Survey Operations Manager.

• Click-through reset request
  Occasionally, someone will click through the entire survey to preview the questions without answering anything. This can result in an accidental blank submission, which may prevent them from completing the survey later. If this happens, contact the MISO Survey Operations Manager to request a survey reset.

• Bad URL / link issue reported
  Some community members may experience technical problems (e.g., responses disappearing, being unable to advance past a page, or a message that the survey is unavailable). This can have multiple causes, including an incorrect or broken Qualtrics URL. MISO can generate a new URL for the respondent. Contact the MISO Survey Operations Manager to resolve the issue.